Frequently Asked Questions

In the unlikely event of a cancellation, all ticket holders will be contacted at the phone or e-mail addressed associated with their ticket purchase. In addition, other forms of media maybe used to contact ticket holders, including social media and radio. Tickets to cancelled events will be automatically refunded to the credit card used to purchase. Other forms of payment can be refunded in person at the point of purchase. For more information visit our website or call the box office 854.764.1441.

Please arrive 45 minutes ahead of the performance. Our lobby opens one hour in advance of the performance time.

You may ask an usher when you arrive. Due to the wide array of programming, all times and intermissions are subject to change at the discretion of artist management.

Yes, please call Guest Services at 954.522.5334.

Once the performance begins, our ushers may be required to hold all latecomers outside the theater until instructed by the artist management to begin late seating.

We have no set dress code policy, yet we reserve the right to deny entry for inappropriate dress.

One hour prior to show time.

Restrooms are located in the gallery as well as one accessibility restroom in the East Lobby.

All audio, visual, and recording devices are strictly prohibited. Artist management reserves the right to permit photography with non-professional cameras and/or mobile phones. When possible, the camera policy will be communicated to ticket holders in advance or you may ask an usher upon arrival.

Although some performances encourage standing, traditionally audiences are seated during a performance.

Smoking is not allowed inside the building. There are designated smoking areas outside.

Please use electronic cigarettes in designated smoking areas only.

The sale of show merchandise varies depending on the event. Check the lobby for availability.

The lobbies have a monitor displaying live feed from the show.

For jobs openings, please go to the Broward Center for Performing Arts Website. For internship or volunteer opportunities, please e-mail volunteer@browardcenter.org.

Membership opportunities are offered through the Broward Center for the Performing Arts. To view all of our membership options, click here.

For all rental information, please e-mail parkerrentals@browardcenter.org.

To be added to the mailing list or to receive e-Calendar newsletters, click here.

No outside food and drink is allowed including bottled water.

Complimentary self parking is available on site. We also offer valet service for most performances for an additional fee.

A parking attendant will direct you to the drop-off area.

Valet services are available for most performances. View parking rates.

The date tickets go on sale varies from show to show. You can be among the first to know about tickets and special promotions by signing up for our e-Calendar newsletter, click here. To receive tickets before public on-sale dates for select shows, become an Entourage member. For more information about how to become a member of the Broward Center and to view all of our membership options, click here.

Get the best seats in the house year after year. With your ticket price locked in and your seats guaranteed, you won’t want to miss this amazing opportunity. For more information on our Subscriptions and Series click here.

Yes, the availability of seats on Ticketmaster.com is the same on the phone or in-person at the box office.

You will need to contact the partner organization from which you purchased your tickets.

If you are receiving our e-mails, you are in-the-know about the amazing concerts and events appearing at The Parker. Entourage members receive even more benefits and privileges that can be viewed here.

All ticket purchases include fees that pay for order processing and any applicable taxes. Fees are attached to all box office, online and phone orders. Ticketmaster.com and in person orders incur the same fees. Phone orders incur additional fees. Fees subject to change at any time without notice.

Tickets purchased through The Parker, the Broward Center and affiliated venues in person or by phone are available by text or by signing into Broward Center Account Manager. Tickets purchased through Ticketmaster.com are available by signing into your Ticketmaster account on the Ticketmaster app or website.

Tickets are non-refundable. All sales are final.

Tickets are non-refundable. All sales final.

We accept American Express, Discover, MasterCard, and Visa, including smartphone payment apps Google Pay and Apple Pay.

Yes, your party is seated together. Facing the stage, all even-numbered seats are located to the right-hand side and all odd-numbered seats are located to the left-hand side.

Present a valid ID to retrieve your tickets at the box office.

Ticket limits may vary by event. Orders of 10 or more may be eligible for a group discount. Please click here to fill out our group sales online request form.

All tickets purchased with a credit card are associated with the name on the credit card. Tickets purchased in person at The Parker, the Broward Center and affiliated venues or by phone through the Broward Center Customer Care Center can be transferred by signing into your Broward Center Account Manager. Tickets purchased through Ticketmaster can be transferred by signing into your Ticketmaster.com account or Ticketmaster App.

Yes, we offer a group discount for parties of ten or more on many of our shows! Upon completing our Group Sales Online Request Form, our group sales representative will contact you back within 2 business days with information on a group rate.

An interactive seat map is available online at the time of purchase that allows you to choose specific seat locations or you may chose “best available.” Seating locations are subject to availability.

The Parker Box Office is open 2 hours prior to ticketed performances.

Please visit The Parker Box Office on the day of the event. Have a valid ID for the name on the account and a $5.00 ticket print fee will be applied per order.

Your phone is your ticket. Locate your tickets in your account before you arrive at the venue. Save tickets in your smartphone’s wallet for worry-free, contactless scanning at the venue. When you go mobile, your tickets will not be emailed to you or available for print.

• Ticketmaster.com Orders – Download the App to See Your Tickets
• Box Office Orders – Log In Here to See Your Tickets

Consumer Warning: Tickets obtained from sources other than the official sites of the Broward Center, The Parker, affiliated venues or Ticketmaster (our only authorized ticketing service) may be lost, stolen or counterfeit and may not be honored. Know who you are buying from when you purchase tickets. We CANNOT PROVIDE REFUNDS OR CUSTOMER SERVICE for tickets purchased from unauthorized sites, brokers or secondary ticket sellers.

The Playhouse is compliant with ADA rules and regulations. We have seating areas that will accommodate your needs and allow you to enjoy our performance. To reserve accessible seats in these areas, look for the Request Accessible Tickets button on the event purchase page or contact our Box Office at 954.764.1441. You will find accessible seats in row O, seats 6 through 36. You’ll be able to access this row without encountering stairs.

Not at this time.

No, however, there is a wheelchair lift that can be used to access the lower gallery area.

Yes, we offer Assisted Listening Devices, in limited number based upon availability. Visit the box office upon arrival for more information.

It is best to purchase accessible seating in advance. Seating is subject to availability.

Everyone attending the show must have a ticket. Lap tickets are available for some performances. Age limits vary from show to show. If a show has an age restriction, you will be notified at the time of purchase.

Yes, baby-changing stations are available.

No. However special arrangements can be made by request. Contact 954.468.3285.

Strollers must be checked in the lobby area before entering the audience chambers.

If a show has an age restriction, you will be notified at the time of purchase.

Some performances do offer child discount tickets. If available, child ticket prices will be visible at time of purchase.

We offer study guides for select Smart Stage Matinee and Family Fun performances. Click here for more information.